Reach Bluetooth Analyzer 1.4.0

The Reach Demo App provides an opportunity to explore the Reach℠ remote support tool tailored for Internet of Things (IoT) products. This innovative tool enables seamless connections to your customers' Bluetooth Low Energy (BLE) devices in the field, allowing for the initiation of support sessions to diagnose and troubleshoot issues, even when cloud connectivity is unavailable.

This demonstration highlights the capabilities of the Reach℠ product. For further details or to discuss implementation options for your IoT solutions, please visit Cygnus Technology's website.

Consider a common scenario: a customer requires assistance with a recently purchased product. They contact your support team, and you guide them to open the mobile app and activate the “Enable Remote Support” feature. This simple action grants you access to the BLE-enabled device, allowing you to view real-time data and efficiently troubleshoot issues. You can read logs, reconfigure settings, update firmware, and perform numerous other tasks without subjecting your customers to cumbersome instructions. This streamlined process enhances user experience, reduces support time, boosts customer satisfaction, and contributes positively to product ratings.

Additionally, Reach℠ serves as an excellent resource for developers of BLE devices, simplifying field testing and beta testing while enabling remote debugging. Notably, this tool is available at no cost for developers.

Key features include:

• Scan and discover nearby Bluetooth devices
• View basic device information (UUID, RSSI)
• Browse services and characteristics
• Read values from characteristics
• Write to characteristics in Hex, Octal, Binary, Decimal, or ASCII formats
• Send a secure PIN to connect as a support agent
• Automatic reconnections
• Compatibility with any BLE product

Requirements:

• A Cygnus Reach account is necessary to access remote support features